Frequently Asked Questions
How can I view the status of my order?
How long will it take to recieve my order?
What if I do not have a credit card?
What is a backorder?
What is your return policy?
Do you ship internationaly?
Non-registered users and customers who did not place their orders online please call us toll free at 1-800-883-8838 M-F 8:30 am to 9pm and Saturday 10am to 4pm EST US.
How long will it take to recieve my order?
All in stock items are normally shipped within 48 hours from the date of receipt of your order. Regular ground delivery takes 7 to 10 business days. International orders may take 2-4 weeks.
What if I do not have a credit card?
You can mail a check or a Money Order drawn in U.S. funds, with a list of item numbers and include the shipping and handling charges to P.O. Box 839, Conyers, GA 30012 USA. Make checks payable to Museum Replicas. Personal checks are verified with your bank for available funds. We cannot accept two-party or counter checks.
What is a backorder?
A backorder is an item that is not in stock at the time at which the order is placed. The item is usually shipped to you within 30 days. Backorders are not charged to your credit card until shipped. Backorders are always shipped first, in the order they were received.
What is your return policy?
You can return anything unused within 30 days for a refund or exchange, whichever you prefer. After 30 days we will repair or replace items that have manufacturing defects.
Do you ship internationally?
Yes we do. For International Orders you will be contacted with the appropriate shipping fees for approval before shipping.
Note: we are unable to ship to Yugoslavia and Hong Kong at this time.